Overview

Most of the services required are available in Cambodia, though the capacity could be limited and quality in most of the main cities reached to international standard. However, in remote areas especially in some isolated districts away from the major towns and cities services quality still limited. Availability and capacities of various service providers are explained in more details in the following sections.

For contact details, please see the following link: 4.11 Additional Services Contact List.

Accommodation

Hotel is set minimum levels ranging from one star (1) up to a maximum five-star rating (5). Control procedures and hotel ratings technical procedure is the Committee's review and evaluation hotel ratings used for monitoring and evaluation ratings Hotel.

Control procedures and hotel ratings are divided into 3:

• Procedure 1: Application Procedures hotel through technical consultation
• Procedure 2: Application Procedures hotel
• Procedure 3: Procedure suspension revoked downgrade hotel

Reference: https://www.cambodiahotelassociation.com.kh/about-cha/contact-us/

WFP Hotel list roster

UNDSS Hotel list

Electricity and Power

Electricity service units in some provinces are still under the control of provincial authorities, but are funded by the Ministry of Industry, Mines and Energy.

Electricite du Cambodge (EDC) became a limited liability company of the state with the responsibility of generation, transmission and distribution of energy. Electricity throughout the Kingdom of Cambodia. Electricite du Cambodge (EDC) is an autonomous, administrative and financial entity with commercial objectives, rights and responsibilities determined by law. Electricite du Cambodge (EDC) is directly responsible for all fees and losses, as well as all liabilities at the cost of its resources. At the same time, the provincial electricity units were gradually transferred from the provincial Department of Industry, Mines and Energy:

Reference: https://www.edc.com.kh/aboutus.php

According to Cambodia Power Report 2011, Cambodia's power consumption is forcast to rise from 1.4TWh in 2010 to 3.4TWh by the end of 2020, representing average annual growth of 9.4% in 2011-2020.Jul 10, 2018

Electricity Consumption per Capita: 112

Electricity Consumption: 1.64

Energy Production: 3.64

TPES per Capita: 0.36

Ref. https://www.edc.com.kh/

Ref. https://www.edc.com.kh/plan_page/plan

Financial Services

The Cambodian banking sector is a two-tier system comprising the public sector (represented by the National Bank Cambodia ‘NBC”), and the private sector such as commercial banks, specialized banks, microfinance institutions, and a number of NGOs involved in rural credit activities.

Under the Law on Banking and Financial Institutions, all banks shall be licensed and supervised by the NBC. In the past, a large number of banks had been inactivated due to poor management making people distrust the banking system. To solve this situation, the NBC implemented the Law on Banking and Financial Institutions and conducted a bank re-licensing program. Through this change, the Cambodian financial system has developed and stabilized.

As of December 2014, there are 36 commercial banks, 11 specialized banks, 40 microfinance institutions, 38 registered credit operators and six leasing companies in operation.

Besides banking institutions, there are also non-banks service providers which act as a third-party processor. A third-party processor is an institution entrusted by a bank to conduct one or more parts of its payment services.

https://www.nbc.org.kh/english/payment_systems/overview_of_payments_instruments.php

National Banks of Cambodia

The nation's central bank, is the monetary and supervisory authority. The mission of the NBC is to determine and direct the monetary policy aimed at maintaining price stability in order to facilitate economic development within the framework of the kingdom's economic and financial policy. The NBC has 21 branches in 25 provinces and cities, staff 1,364 (959 Head quarters 405 provinces)

Ref. https://www.nbc.org.kh/english/about_the_bank/overview_of_functions_and_operation.php

ACLEDA Bank Plc

ACLEDA Bank Plc. is a public limited company, formed under the Banking and Financial Institutions Law of the Kingdom of Cambodia. ACLEDA Bank Plc. officially listed its equity securities on the Cambodia Securities Exchange (CSX) on May 25, 2020. Investors can trade the Bank's shares on the CSX from Monday to Friday from 8:00 am until 3:00 pm, except public holidays.

Ref. https://www.acledabank.com.kh/kh/eng/ff_overview

ABA Bank

ABA Bank is Cambodia's leading private financial institution (not state-owned enterprise) founded in 1996 as the Advanced Bank of Asia Limited. ABA​ opened​ 11​ new​ branches,​ bringing​ the​ total​ number​ of​ branches​ on​ offices​ to​ 77.​ 

Business hours

Mon – Sun: 8.00 am – 8.00 pm

Mon – Fri: 8.00 am – 4.00 pm

Sat: 8.00 – 11.00 am

Mon – Fri: 8.00 am – 4.00 pm

ABA 24/7

Ref. https://www.ababank.com/en/aba-locator/

Wing (Cambodia) Limited Specialised Bank

Wing (Cambodia) Limited Specialised Bank is one of Cambodia's leading mobile banking services providers, established in 2009. Wing provides services such as local money transfer, phone top up, bill payment, Wing ‘Ket Luy’ and online payment. Wing has nationwide networks with 3,700 agents throughout the country.

Source: https://www.wingmoney.com

Clearing and Forwarding Agents

In Cambodia, there are many agents that provide logistics solutions i.e. Air Freight, Sea Freight, Local and Cross Border Trucking, Warehousing, Inventory Management, Local and International Removal Services, Packing and Unpacking and Customs Clearance Services.

Handling Equipment

Handling equipment is available at the ports, construction & building companies, airports and main logistics centres.

Port: The three main international ports in Cambodia are: Sihanoukville on the Gulf of Siam, Phnom Penh on the Mekong river, and the provincial port of Koh Kong. https://www.pas.gov.kh/

Airports: corp.cambodia-airports.aero; telephone: 023 862 800

Postal and Courier Services

The Postal and Courier Services is managed by the Government Ministry of Posts and Telecommunications, and by smaller private companies.

https://www.cambodiapost.post/en

Printing and Publishing

There are many printing companies available to supply and print all kind of materials in Cambodia as well as publishing.  

Taxi Companies

There are many taxi companies in Cambodia such as

1. Trans-Choice Cambodia: +855 70 888 070 | +855 10 888 010
2. Global (Cambodia) Trade Development Co. Ltd: 010/011/013 311 888
3. Taxi Association of Phnom Penh International Airport: +855 12 846 507
4. Taxi DCP Phnom Penh: +855 89 300 150
5. Tuktuk (with meter): +855 92 711 711 | 96 2711 711 | 97 2711 711

Vehicle Rental

Vehicle rental companies have many types of vehicles for rent. Most of the companies are located in Phnom Penh and Siem Reap, being the main tourist destinations.

Vehicle Rental Company:

1. Kim Se Transportation. Telephone number: +855 12 633 133
2. A.V.A (Asia Vehicle Rental) Co., Ltd. Telephone: +855 23 884 744

Source: UNDP UNLTA no. 251 and no. 252

Waste Management and Disposal Services

Waste collection in Phnom Penh is handled by a private company and the Phnom Penh Municipality. In 1997, a company called PSBK signed a contract with Phnom Penh Municipality to manage the city’s waste for the next 50 years. However, in 2002, CINTRI took over and has monopolized waste collection in the city since then. In addition to the contributions of this private company, the Phnom Penh Municipality is also responsible for waste collection and management in some parts of Phnom Penh. Those areas include poor neighborhoods and squatter communities where there is limited road access. This is done by an agency of the Municipality called the Phnom Penh Waste Management Authority (PPWMA) whose role is to either provide waste management services itself, or contract out these services to a private company or monitor their performance.

Source: https://urbanvoicecambodia.net/waste-management-in-phnom-penh/?lang=en

https://www.ccet.jp/sites/default/files/2018-07/State%20of%20Waste%20Management%20in%20Phnom%20Penh%2C%20Cambodia%20_web.pdf

Waste Disposal (Non-Hazardous)

In October 2019, the Cambodian Government declared to reform waste collection in the city. The city will be divided into operational zones. Waste collection and transportation will be provided by several companies. After Phnom Penh, Battambang – the second largest Cambodian city – generates 126 tonnes per day.

Ref.https://www.google.com/search?client=firefox-b-d&sxsrf=ALeKk01HwEw8W9RgYo5vmlsMDBnzYEXZNw%3A1603167532843&ei=LGWOX4f7MoSUmAXMqYLYDA&q=waste+management+in+cambodia+2019&oq=Waste+Management+and+Disposal+Services+in+cambodia&gs_lcp=CgZwc3ktYWIQARgEMgQIABBHMgQIABBHMgQIABBHMgQIABBHMgQIABBHMgQIABBHMgQIABBHMgQIABBHUABYAGDHd2gAcAJ4AIABAIgBAJIBAJgBAKoBB2d3cy13aXrIAQjAAQE&sclient=psy-ab

Waste collection in Phnom Penh is handled by a private company and the Phnom Penh Municipality. In 1997, a company called PSBK signed a contract with Phnom Penh Municipality to manage the city’s waste for the next 50 years. However, in 2002, CINTRI took over and has monopolized waste collection in the city since then. In addition to the contributions of this private company, the Phnom Penh Municipality is also responsible for waste collection and management in some parts of Phnom Penh. Those areas include poor neighborhoods and squatter communities where there is limited road access. This is done by an agency of the Municipality called the Phnom Penh Waste Management Authority (PPWMA) whose role is to either provide waste management services itself, or contract out these services to a private company or monitor their performance.

Ref. https://urbanvoicecambodia.net/waste-management-in-phnom-penh/?lang=en

Waste Disposal (Hazardous)

For the disposal of Hazardous waste the reference government body is the Ministry of Environment. The Sub-Decree at the following link provides some guidelines (http://www.wepa-db.net/policies/law/cambodia/03.htm).

In Cambodia, legislation on hazardous waste disposal, such as the Safe Dumpsite Operation, exists. However, enforcement of legislation is not comprehensive and could be improved through better coordination and technical capacity of governmental institutions, including the development of guidelines. As the main waste generators, the private sector could be better involved and better educated on safe hazardous waste management practices. Funds are needed for tasks such as equipment maintenance, collection of pollution data, and the construction of specific landfills for hazardous waste. Local communities can also be mobilized as key actors, reporting any illegal treatment of hazardous waste in their areas

Source: http://www.unep.org/gpwm/InformationPlatform/CountryNeedsAssessmentAnalysis/Cambodia/tabid/106526/Default.aspx#hazardous

Disclaimer: Inclusion of company information in the LCA does not imply any business relationship between the supplier and WFP / Logistics Cluster, and is used solely as a determinant of services, and capacities.

Please note: WFP / Logistics Cluster maintain complete impartiality and are not in a position to endorse, comment on any company's suitability as a reputable service provider.